Contact

Real life disability experience delivered
by real life people with disabilities.

WHY GSA-USA


GSA USA was founded by Dylan Alcott OAM, 3 X Paralympian gold medallist and 7 X tennis grand slam champ who is changing the face of disability, accessibility and inclusion awareness across America.

With over 20% of Americans living with some form of disability, GSA USA has partnered with Paralympian’s, Veterans and Disability Ambassadors to deliver tailored education packages to change how government and corporate America work and service this large section of the population identifying accessibility and disability inclusion gaps that drive positive cultural change in diversity and increasing economic participation.

“If you’re going to talk about disability at the table, make sure someone with disability has a seat at the table.
Dylan Alcott, GSA-USA Founder.

WHAT WE DO

“Impacting generational social change by decoding the myths of disability.”

We work with clients to provide real life, tangible, emotional experiences that drive inclusion, productivity and profitability.

FACE-TO-FACE ENGAGEMENT SESSIONS

Driving organisational change by decoding the myths of disability.

DISABILITY AND INCLUSION PLANS

The pathway to building an inclusive organization.

C-SUITE EXPERIENCE

Harnessing the commitment of the executive team to be the champions of change.

INCLUSIVE EVENTS

Providing full accessibility and inclusion at events.

INCLUSIVE CULTURAL REVIEW

Diversity is the key driver to innovation.

ONLINE LEARNING AND DEVELOPMENT

Digital learning is scalable and cost effective.

DIGITAL REVIEW

Creating an accessible digital experience.

CONSULTING

GSA USA will consult with your organization on a range of disability, accessibility, culture and inclusion

AUDITS

Let us take an inside look into your organization products and services.

VIEW ALL

OUR PROCESS

GSA USA offers corporate and government customer service training tailored to suit your organization’s needs. The GSA USA team undertake a strategic review including mystery shopper programs to prepare a comprehensive customer service training plan recommendations, supported by a blend of face-to-face and online training solutions.

DISCOVER
We work with your Diversity and Inclusion team to discover what the current disability culture is within your organisation and identify what change is needed.
ENGAGE
Engage C-Suite decision makers and organisational change agents through participation in an immersive disability experience to drive change and convince them of budget investment.
CONSULT
Consulting by working closely with the organisation, identifying accessibility and disability inclusion gaps in recommending a tailored delivery package including objectives and solutions.
IMPLEMENT
Implement the tailored package that meets the client’s needs and budget delivering a blended approach.

INDUSTRIES

Working with organisations to become accessibility and disability inclusive.

GOVERNMENT

Governments must broaden their engagement with the disabled community and promote inclusion.

RETAIL

Customer service training for all frontline staff.

BANKING

Are all your branches accessibility and disability customer ready?

AIRLINES

The highest % of accessibility complaints come from the airline industry.

TRANSPORT

Trains, buses, taxis, Uber. Are accessibility challenged customers ready to ride with you?

SECURITY

Customer service and awareness training for all frontline staff.

HOSPITALITY

Are your frontline service staff trained to look after your accessibility customers?

TOURISM

People with disabilities love to travel. Will they be staying with you?

EVENTS

Providing full accessibility and inclusion at events.

CONSTRUCTION

Ensuring accessibility and inclusion through Universal Design.

DID YOU KNOW?

61 MILLION AMERICANS HAVE SOME FORM OF DISABILITY. THAT’S ONE IN FIVE.

PEOPLE ARE 10 X MORE LIKELY TO BE HIGHLY EFFECTIVE THAN WORKERS IN NON-INCLUSIVE TEAMS.

90% OF EMPLOYEES WITH DISABILITY RECORD PRODUCTIVITY RATES EQUAL OR GREATER THAN OTHER WORKERS.

43% OF ORGANIZATIONS FOUND THAT HIRING PEOPLE WITH DISABILITIES PRODUCED MEASURABLE OR OBSERVABLE BUSINESS BENEFITS.

CLIENTS

Working with organisations to become accessibility and disability inclusive.

Lead the Positive Cultural Change in your Organisation
CONTACT US